Define the key messages and choose the appropriate tools


After defining objective and mapping local groups relevant for communication strategy, you need to create key messages which will stimulate member of underrepresented groups to engage. In this step, feel free to be creative as much as you can.

For creating unique and appropriate key messages, you need to keep in mind that various segments of your target group have different needs which they are expecting to receive from your side, so you need to create values which will help each segment of the target group to finish their task (read something, learn, inform or do) and achieve benefits from it, to be satisfied.

Steps to do it:

Step 1.

In the context of your work and your offer (youth mobility), what one segment of the target group (the one you prioritized first) expect from you?

    • Covering the expenses of travel and accommodation
    • Meeting new people
    • Learning a language etc.

    Step 2.

    Try to translate that into “need” of that segment. List all needs of one segment.

    Step 3.

    Think of “needs” both, as an opportunity to solve some problems they have or as an opportunity to gain some additional value from you.

    Step 4.

    When you defined all needs, help your target group to achieve them. Transfer your help to them into OFFER.

    For example, underrepresented groups value understanding, making closer relations with other member of society, inclusive methods etc. They need to find correlation between their value and youth mobility. By informing them about mobility programs and opportunities to learn different languages you can encourage them to participate.

    While creating key messages, your style should be positive and casual. Key messages should be adjusted according to the type of social media you will choose for dissemination (number of characters, hashtags, etc.)

    The most common social media platform used among underrepresented groups is Facebook. They do not usually use Twitter or Instagram, so we advise you to focus on Facebook. However, you can dedicate few posts on your Instagram or Twitter directed towards them. Put your message in their terms, their language, and the forms they prefer. Ask for feedback and listen carefully. Be prepared to change in response to feedback, to show people that their perspective matters.


    • create posts that show understanding of differences
    • use few hashtags – #everyone #mobility #international #together
    • do not forget @ tag – fo cus on organizations (check step 2.)


    • post stories – inspirational quotes, direct to new post on Instagram etc.
    • use hashtags – #international #travel #youth #friends


    • short text (120 characters)
    • hashtags – #equity #women #mobility

    Choose the one social media platform which is most popular among youth you wish to attract, in your area. Scan Facebook, Instagram, or Twitter pages of organizations or/and which you listed in the step before. Do not forget alumni youth- sharing their experiences and success stories you can encourage youth to take part in your program.

    Here are some examples of key messages you can use for publishing on your social media profiles:


    – What do you think are the obstacles to youth mobility? Answer in comment.

    – Do not worry, (name of the program) is adjusted for everyone. We got you covered in all aspects!

    – Let us know what you think about how can youth mobility help ensure social inclusion.


    – If you want to explore the world and meet new friends (insert name of the program) is just right for you – check out the link in our bio for more information (insert a picture)


    – We are all in this together, join us in (insert name of the program) and explore the world with extraordinary people #youth #mobility #travel